The End of User Manuals: Embedding Process Guidance for People and AI
The End of User Manuals: Embedding Process Guidance for People and AI
Traditional enterprise software assumes users already know the process. Documentation, training, and standard operating procedures are maintained separately from the applications people use every day. As organizations adopt AI assistants, that separation becomes an even greater liability, because AI is only as effective as the process knowledge it can reliably access.
What You'll Learn
Key takeaways from this session
A clear picture of why traditional documentation and training break down in modern project management software
An understanding of how embedded process guidance boosts user adoption, consistency, and organizational knowledge retention
Insight into what makes an enterprise application “AI-ready,” and the role process guidance plays in getting there
A framework for evaluating how contextual workflows can strengthen governance and cut reliance on separate manuals and procedures
Ideas for bringing embedded process guidance into your own project environment to boost productivity and decision-making
Earn PDU Credits
PMI Professional Development Units
Total PDUs Available
For credential maintenance
PDU Breakdown
Ways of Working
Technical & process skills
Business Acumen
Strategic & organizational
Power Skills
Leadership & interpersonal
Watch the complete webinar to claim your PDU credits and maintain your PMI certification.
About the Presenter
Eric Christoph
Earlier in his career Eric served as Corporate EVM Subject Matter Expert for L-3 Communications. In that role he implemented multiple EIA-748 Earned Value Management Systems (EVMS) and helped build baseline plans for over 100 projects and proposal efforts with a combined value over $400B. Eric also represented L-3 on the Board of the NDIA Integrated Program Management Division (IPMD) which oversees the EIA-748 standard. Over the last fifteen years Eric has contributed to several key guidance documents related to EVM including the PMI Practice Standard for EVM, MIL-STD-881, and GAO-16-89G. Today, Eric is a Senior Partner at Transformative Management Solutions where we help project teams and organizations implement EVM and Agile project control solutions using Microsoft Power Platform technologies.
