Event Description:

Discover how to streamline your team’s workflows and deliver exceptional service using Jira and Jira Service Management (JSM). This course covers the essentials of configuring tools, managing service requests, and maintaining SLAs, ensuring your team operates efficiently and effectively.

Perfect for teams looking to elevate their service delivery, this session provides practical steps to create a seamless service management experience.

Learning Objectives:

In this lesson, you will learn:

Understand the fundamentals of service-based team management using Jira and Jira Service Management (JSM).
Learn how to configure Jira and JSM for streamlined workflows and efficient service request handling.
Explore techniques for setting up and managing service-level agreements (SLAs).
Discover best practices for fostering collaboration and accountability within your team.

PMI PDUs: 0 Ways of Working, 1 Business Acumen, 0 Power Skills

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Event Description:

Learning Objectives:

service request handling

Using Jira and JSM to Set Up a Service Based Team