Frequently Asked Questions

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Membership

What is MPUG?

MPUG is the official Microsoft Project User Group providing Microsoft Project training to individual users and corporate teams of all sizes through live and on-demand training webinars, articles and other great resources. MPUG can train you and your team for a fraction of the cost to attend on-site classes.

How do I become a MPUG Premium Member?

Join MPUG today! Learn about all of the great benefits you will receive as an MPUG Premium Member. For all other membership questions, please contact us at info@mpug.

What is included with my subscription?

Your subscription grants you access to all our project management training materials, including video lessons, articles, case studies, templates, and live webinars. You can also join our supportive community forum to connect with other members and ask questions.

How do I renew my MPUG membership?

It’s easy, visit our renew page or call us at to retain all the benefits of being a premium MPUG member!

My company would like to learn more or purchase a group/business membership.

Excellent! If you have a group of 4 or more you can receive additional membership discounts. If you have questions, would like a quote, or would like to begin a group membership, contact us at info@mpug.

How do I renew my company’s group/business membership?

Contact us at info@mpug and we will take care of the rest!

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. There are no cancellation fees.

Community

How can I get involved in the community forum?

You can create an account and start posting questions and comments in the forum. You can also search for existing threads on topics that interest you.

How can I connect with other members?

You can connect with other members by participating in forum discussions, or attending live webinars.

Are there any events or meetups for members?

We occasionally host online and offline events for members. You can find more information about upcoming events on the community forum.

Logging In

I forgot my username, what is it?

Your username is the full email address that you used to register your account. If that email no longer exists, please contact us at info@mpug to set up your new email.

I lost my password, how do I reset it?

Simply go to mpug.com and click the Forgot Your Password? link under the login section on the homepage and enter your username (email address). This will send an email to your registered email address to reset your password.

How do I change my password?

You can change your password by logging into mpug.com and clicking on the My Account button at the top right. Enter your new password in and click Save Changes.

My username and password are correct, why can’t I login?

It may be that your account has expired or something else is keeping you from signing in. Contact us at info@mpug and we’ll have you up and running in no time.

Payment

How much does it cost?

We offer several subscription plans to fit your needs and budget. You can view our pricing options here: Join Now

Are there any additional charges?

We do offer courses that range from 2 lessons to over 60 lessons in a single course. There are additional costs for those multi-lesson courses.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers

Where can I get a copy of my receipt?

If you purchased an MPUG membership and would like a copy of your receipt, login to mpug.com and click on the My Account at the top right. On the “My Account” page you will see a link to view your receipt in red near the bottom of the “Account Details” box.

Why is my receipt blank?

If you recently registered, renewed your membership or completed a transaction, it may take a few days for the transaction information to be available on your receipt.

Content

Are your courses beginner-friendly?

Yes, we have courses for all levels of experience, from beginners to advanced project managers.

What topics are covered in your training materials?

We cover a wide range of project management topics, including:

• Project Planning and Initiation
• Scope Management
• Time Management
• Cost Management
• Risk Management
• Communication and Collaboration
• Agile Methodologies
• Power Skills and Team Management

How often do you update your content?

We are constantly updating our content to reflect the latest trends and best practices in project management. We also add new courses and resources regularly.

Do you offer any certifications?

We do not offer our own certifications, but our courses can help you prepare for industry-recognized certifications such as the PMP® and CAPM®.

What is a webinar and what can I expect while attending?

MPUG premium members can attend weekly webinars that are 1 to 1-1/2 hour online presentations with practical training and tips delivered by avid users, industry experts and Microsoft MVP’s. You can participate from your computer anywhere around the world.

What time do the webinars start?

Typically, the webinars will begin Wednesdays at 12pm EST. You can learn more by checking out our Upcoming Webinars.

I missed some or all of a webinar that I registered for, can I still watch it?

Don’t worry, the webinars are recorded and available to premium members on-Demand. Check out a full listing of our recorded webinars.

I’m having trouble viewing the webinar recording on-demand, how can I troubleshoot?

MPUG hosts videos using JW Player. These videos require Flash and access to the JW Player content server to play. If you do not see the video player or see a message that the player is loading, it may because your network or computer has blocked Flash or restricted access to JW Player. Please contact your IT department to investigate or contact MPUG directly at info@mpug.com for additional information and help troubleshooting.

Where can I find my webinar history report/transcript?

You can find your webinar history by logging into mpug.com and clicking on the My Account button at the top right. On the My Account page you will see a link to view your webinar history at the bottom of the “Account Details” box. This includes the relevant webinar information in a printable report.

Where can I find my webinar certificates of completion?

You can find your webinar certificates of completion by logging into mpug.com and clicking on the My Account button at the top right. On the My Account page you will see a link to view your webinar history at the bottom of the “Account Details” box. Each session in your webinar report will have a link to view/print your certificate of completion.

PDU’s

Can I earn Project Management Institute (PMI)® PDUs for attending webinars?

Yes! You can earn PMI® Credit with MPUG. MPUG is a PMI® Authorized Training Partner (A.T.P.). You can earn one Professional Development Unit (PDU) for each hour of webinar training that you attend (maximum 30 PDUs). You can find the PMI® Activity Codes for sessions you have attended on your My Account page. Learn more about submitting webinar sessions to your history.

How do I claim my PMI® PDU’s earned through MPUG?

Learn how to Claim PMI®  PDU’s here.

Technical

What devices can I access the platform on?

You can access the platform on any web-enabled device, including computers, tablets, and smartphones.

Do I need a special internet connection to use the platform?

A high-speed internet connection is recommended for the best experience, but the platform should work with most internet connections.

Can I download the training materials?

Some of our training materials, such as articles and case studies, can be downloaded. However, most of our video courses are only available for streaming.

What if I have technical problems?

If you have any technical problems, please contact our support team at helpdesk@mpug.com.

Engagement Opportunities

How can I contribute to the MPUG Community?

By becoming an Author, as a thought leader writing world class articles or by becoming a Live Event, Lesson, and/or Course Instructor. MPUG is always looking for talented industry experts to provide insightful content to our membership. Contact Editor@mpug to learn more.

How do I learn about Advertising collaboration opportunities with MPUG?

MPUG has many ways to partner with us to promote your products or services. Advertise on MPUG and unlock targeted, cost-effective access to decision-makers. Contact Info@mpug to learn more.

How do I post my open positions on MPUG’s Career Opportunities page?
By posting open positions on your careers opportunity page, you can efficiently target talented candidates who are actively searching for new opportunities.Contact info@mpug for additional information.

Other:

How do I sign up to receive MPUG’s weekly newsletter?

Just enter your email address in the sign-up form at the bottom of your screen and click submit. It’s FREE for everyone! It contains great information for Microsoft Project users and keeps you up to date on events at MPUG.

What is a Certificate Series?

The MPUG Certificate online series covers the new and improved features and usage of Microsoft Project and Server, Project Portfolio Management Masterclass, Scheduling, Reporting, Project Management with Microsoft Project Essentials, and Project Management with SharePoint Essentials. Lean more about our Certificate Series. Learn more about submitting webinar sessions to your history.

I don’t have Microsoft Project, how can I try it?

We have you covered! Try Microsoft Project for FREE!

Do you offer student discount?

Yes we do. For more information on student discount please email us at info@mpug.com

Didn’t find the answer you were looking for?

Please contact us at info@mpug.com.