Measuring the Value of a Program Management Office

Duke Okes is an expert in Quality Management with 35 years of experience as a quality engineer, consultant and trainer. He has worked with dozens of companies in ten countries, and hundreds of organizations have attended his public workshops on auditing, quality systems, performance metrics and root cause analysis. He is an ASQ Fellow and certified by ASQ as a quality manager, engineer and auditor. He holds degrees in technology, business and education, and is a frequent conference speaker on quality management. He is the author of “Root Cause Analysis: The Core of Problem Solving and Corrective Action,” and has published dozens of articles on quality. He can be reached through his website.